REMOTE ACCESS SERVICES

Access the information you need... Anywhere. Anytime. Different service providers within the Department offer remote access services based on your specific work requirements. If you need assistance, please contact your individual service provider.


Energy IT Services (EITS) Remote Access Services
Outlook Web Access RSA Token Login RSA Token Instructions HSPD-12 Login HSPD-12 Badge Instructions	Virtual Private Network Instructions	Citrix Workplace Instructions
Energy Information Administration (EIA) Remote Access Services
Outlook Web Access	EIA VPN
Office of Intelligence and Counterintelligence (IN) Remote Access Services
Outlook Web Access
Office of Science (SC) Remote Access Services
Citrix Workplace

Help for EITS Customers

For assistance, EITS customers may contact the EITS Service Desk at:

Phone: +1 (301) 903-2500
Toll Free: +1 (866) 834-6246
Email: EITS.ServiceDesk@hq.doe.gov
Web (DOE internal):
Service Desk Contact Form

EITS Service Desk Hours of Operation

7:00 AM to 9:00 PM EST
4:00 AM to 6:00 PM PST
Monday through Friday
(excluding federal holidays)
24x7 support is available for remote access, network operations, and cybersecurity

For Emergency “After-Hours” Platinum Support

Please call: +1 (888) 472-1999

For immediate information on service disruptions and scheduled maintenance outages, please refer to the EITS Customer Portal and the Service Status Dashboard.

Help for EE Customers

For assistance or required setup, please call the EE Support Team at 202-586-0388.

Help for EIA Customers

For assistance, please contact the EIA User Services Center at 202-586-8959.

Help for IN Customers

For assistance, please contact the IN Help Desk at: 202-586-6112.

Help for SC Customers

For assistance, please contact the SC Help Desk at: 301-903-5313.

Energy.gov

Office of the Chief Information Officer

Office of the Chief Information Officer

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