The Voices of Experience | Insights on Smart Grid Customer Engagement guide builds on the knowledge shared during a series of DOE-sponsored regional peer-to-peer workshops during which utilities discussed compelling smart grid topics and issues. The guide offers practical advice and lessons learned, and showcases creative, high-impact approaches.
The Smart Grid Investment Grant program's consumer behavior study effort presents an opportunity to advance the electric power industry’s understanding of consumer behaviors in terms of customer acceptance and retention, and energy and peak demand impacts.
The success of the Smart Grid will depend in part on consumers taking a more proactive role in managing their energy use. This document is the result of a nine-month effort to compile information on the successful approaches used by utilities to engage customers regarding smart grid technology deployments. Voices of Experience: Insights on Smart Grid Customer Engagement provides practical advice from utilities that have implemented smart grid projects to educate and engage their customers.