The Office of Management provides many of the services that keep the Department of Energy facilities operating, as well as many of the managerial support functions that are shared by many of the Program Offices.  These functions are primarily provided by the Office of Administration, MA-40.

Facility Operations

  • Carpeting - Our team provides varied types of carpet services which includes carpet installation, cleaning and repair.  Further information is available on the Services FAQs page.
    • Inquiries regarding carpeting cleaning should be made to the Facilities Helpdesk for your building:
      Forrestal - (202) 586-6100, e-mail ForFacOpsHelpdesk@hq.doe.gov
      Germantown - (301) 903-4005, e-mail GTNFacOpsHelpdesk@hq.doe.gov
    • Carpet Repair/Installation - Submit your requisitions to HQPropertyandSupply@hq.doe.gov or call (202) 287-5413.  Once received, a representative will come to your office to make an analysis of your request.  At that time you will receive more information on how to proceed.
  • Electrical Maintenance:
    Forrestal - (202) 586-6100, e-mail ForFacOpsHelpdesk@hq.doe.gov
    Germantown - (301) 903-4005, e-mail GTNFacOpsHelpdesk@hq.doe.gov
  • Furniture Repairs - If you are located at Germantown, Corporate 270, or Cloverleaf, the number for basic furniture repairs is (301) 903-5504. At Forrestal and L'Enfant Plaza, please call (202) 586-6508. When calling in a repair, please provide the national stock number that is located on the furniture. This is a white bar code label. Also provide the contact person, room number, building, phone number, and the nature of the repair.
  • Grounds and Elevator Maintenance:
    Forrestal - (202) 586-6100, e-mail ForFacOpsHelpdesk@hq.doe.gov
    Germantown - (301) 903-4005, e-mail GTNFacOpsHelpdesk@hq.doe.gov
  • Heating and Air Conditioning - Inquiries regarding heating and air conditioning should be made to the Facilities Helpdesk:
    Forrestal - (202) 586-6100, e-mail FORFacOpsHelpdesk@hq.doe.gov         
    Germantown - (301) 903-4005, e-mail GTNFacOpsHelpdesk@hq.doe.gov
  • Installation of Items Such as Artwork, Visual Boards, Clocks, etc. - contact the Facilities Helpdesk:
    Forrestal - (202) 586-6100, e-mail FORFacOpsHelpdesk@hq.doe.gov         
    Germantown - (301) 903-4005, e-mail GTNFacOpsHelpdesk@hq.doe.gov
  • Keys and Locks:
    • If you require locksmith services for a desk, safe, or cabinet, please call (202) 586-6508.  Please provide who the request is for, room number, building location, and phone number.
    • If you require a door lock changed or a cipher lock changed submit your requisitions to the Facilities helpdek for your building.  Once received, a representative will come to your office to make an analysis of your request.  At that time you will receive more information on how to proceed.
      Forrestal - (202) 586-6100, e-mail FORFacOpsHelpdesk@hq.doe.gov         
      Germantown - (301) 903-4005, e-mail GTNFacOpsHelpdesk@hq.doe.gov
  • Moving - See the Services FAQs page for further information.
    Moving Services Request Form (pdf) 
  • Painting (cyclical at no charge to customer)
  • Recycling
  • Shipping and Receiving
  • Trash Pickup and Office Cleaning
    Forrestal - (202) 586-6100, e-mail FORFacOpsHelpdesk@hq.doe.gov         
    Germantown - (301) 903-4005, e-mail GTNFacOpsHelpdesk@hq.doe.gov

Link to contact information for requesting Facility Operations Services.

MAAdmin Last Updated 05/01/23